Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times
|
Region |
Estimated Delivery |
|
United States |
7–14 business days |
|
Canada |
10–18 business days |
|
Thailand |
7–14 business days |
|
Malaysia |
7–14 business days |
|
Philippines |
10–18 business days |
|
Singapore |
7–12 business days |
Shipping Rates
Order Tracking Once your order is shipped, you will receive a tracking number via email. Please allow 3–5 business days for tracking information to update.
Delays Delivery times may be extended during peak seasons or due to customs clearance. StepPro is not responsible for delays caused by customs or courier services.
Lost or Stolen Packages If your package is marked as delivered but not received, please contact us at support@getsteppro.store within 7 days.
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